Shipping Costs and Refunds:

  • Shipping costs are individualized based on factors like package size, weight, packaging materials, and postal label costs.
  • Refunds for shipping costs are not provided for delivery delays or if customers believe the postage cost is too high.

Delivery Timeframe and Undelivered Parcels:

  • Customers should notify the shop immediately if a package doesn’t arrive by the estimated delivery date.
  • For UK parcels, no actions are taken until it’s been 10 working days past the expected delivery date.
  • For EU parcels, reports of undelivered parcels should be made within 20 days of the estimated shipping date for investigation.

Returned Parcels:

  • Reasons for parcels being returned include incorrect/incomplete addresses, unclaimed parcels, or customs refusal.
  • Returns are not accepted for perishable or bespoke goods, and no refunds are provided in such cases.

Missing Delivered Parcels:

  • Customers should report within 48 hours if a parcel is marked as delivered but not received.
  • They should check safe places, verify the address, talk to neighbors, and file a prompt police report if needed.
  • No action is taken until an update on the parcel’s status is received from Royal Mail.

Tracking and Confirmation of Delivery:

  • Royal Mail services that can be tracked include Special Delivery Guaranteed® and International Tracked & Signed.
  • Confirmation of delivery is available for 1st and 2nd Class small/medium parcels without a signature.
  • Customers receive a dispatch confirmation email with the tracking ID for their package.

Returns and Refunds:

  • No returns are accepted for perishable or bespoke goods, and no refunds are provided in such cases.
  • If an item is returned or refused, it cannot be accepted and will be discarded.

Order Cancellation:

  • Customers can cancel orders within 24 hours of purchase.
  • Partial or full refunds are provided for canceled items or orders due to technical/mechanical issues or delivery delays.

Package Tracking:

  • Customers can track their package using the tracking ID provided in the dispatch confirmation email from the Etsy store.
  • Standard delivery methods allow tracking of when a parcel has been delivered or attempted, while Special Delivery offers full tracking through the delivery network.

VAT and Customs Duty:

  • VAT and customs duty may apply to orders entering the EU from non-EU countries like the UK.
  • An IOSS number is included with packages sent from the UK to the EU for VAT purposes.

These terms provide clear guidelines for customers regarding shipping, tracking, refunds, and handling various issues that may arise during the delivery process.